Refund Policy

Try before you pay

Every new workspace starts with a free trial and no card. That is the intended way to find out whether the product fits: nothing is charged until you choose a plan yourself.

The refund window

If you change your mind after a charge, write to us within [to be filled in: refund window] days of it and we will refund it in full. You do not have to explain why.

After that window a paid period is not refunded pro rata. You can cancel at any time; the plan then runs to the end of the period you already paid for, and nothing renews.

When something went wrong on our side

A charge that was taken twice, a plan that was not activated, a period billed after a cancellation — those are our mistakes and are refunded in full whenever you notice them, window or no window.

A publication that a platform refused is not one of those. The service attempted it and recorded what happened; that is what the plan pays for.

How to ask

Write to [to be filled in: billing address] from the address of the account, and name the charge. We answer within 5 working days.

The refund is returned by the same payment provider and to the same card or account the charge came from — no other route exists. The provider usually takes a further 5 to 10 days to show it on your statement.

Before you file a chargeback

Write to us first. A chargeback freezes the workspace while the bank investigates, and it takes weeks; an e-mail takes a day and we would rather give the money back than argue about it.