Terms of Service

1. Who we are

The service is operated by [to be filled in: legal entity], registered at [to be filled in: registered address].

These terms take effect on [to be filled in: effective date] and apply to every account created on or after that date.

2. What the service does

luv-social stores the posts you write, sends them to the social platforms you have connected at the time you chose, and keeps a record of every attempt: what was sent, what the platform answered and when.

We are an intermediary. We do not moderate, edit or endorse what you publish, and we have no control over what a platform does with it after it is accepted.

3. Your account

You are responsible for what happens under your account, for keeping your password and second factor safe, and for the people you invite into your workspace.

You must be old enough to enter into a contract where you live, and you must give us a working e-mail address — it is how we tell you that a publication failed or that a plan is ending.

4. Your content stays yours

Everything you upload or write remains yours. You grant us only the permission we need to run the service: to store your content, to process it (resize an image, build a video rendition) and to transmit it to the platforms you selected.

We do not use your content to train models, we do not sell it, and we do not show it to anyone outside your workspace except where this agreement or the law requires it.

5. Third-party platforms

Connecting a channel means giving us access to publish on your behalf on that platform. Each platform has its own terms, its own limits and its own moderation, and those rules are between you and them.

A platform may revoke that access, change its limits or remove your post at any time. We will tell you when it happens; we cannot prevent it or reverse it.

6. What we promise about publishing

We promise to attempt each scheduled publication once, at the time you set, and to tell you what came of it. We do not promise that the platform will accept it.

When a platform stops answering in the middle of a publication we stop and ask you, instead of trying again: publishing the same post twice is a public mistake, and publishing late is not. This is deliberate behaviour, not a fault of the service.

7. What you may not do

You may not, and you may not allow anyone using your workspace to:

If you do, we may suspend the workspace. Where the breach is not serious we will ask you to fix it first.

• publish anything illegal where you or your audience are, or anything a connected platform forbids;
• use the service to send unsolicited bulk messages or to operate accounts you are not authorised to operate;
• attempt to break, overload or circumvent the limits of the service or of the platforms behind it;
• resell access to the service without a written agreement with us.

8. Plans, trial and payment

A new workspace starts on a free trial. No card is required to start it, and nothing is charged until you choose a paid plan.

Paid plans are charged in advance for the period you pick, through our payment provider. Taxes are handled by that provider according to where you are.

Prices shown in the product are a draft until the paid launch; the price you are charged is the one you confirm at checkout.

9. When a plan ends or is lowered

Nothing you have is deleted when a trial expires, a payment fails or you move to a smaller plan. The workspace becomes read-only: everything already scheduled still publishes, everything stays readable and exportable, and you simply cannot create new posts, channels, brands or invitations until the plan covers you again.

If a lower plan no longer covers what the workspace already holds, you get time to decide what to keep before the workspace becomes read-only. Choosing which channel to let go is your decision; we never make it for you.

10. Availability

We run the service with care but without an uptime guarantee. Maintenance, a failure at a platform or at our hosting provider may delay or prevent a publication.

A delayed publication is recorded as such and you are told about it. We do not compensate for a missed publication window.

11. Liability

To the extent the law allows, our total liability for any claim is limited to what you paid us for the service in the three months before the claim arose.

We are not liable for lost profit, lost audience or for anything a platform does to your account or your content. Nothing here limits liability that cannot be limited by law.

12. Ending the agreement

You may stop using the service and delete your account at any time, from the profile screen. Deletion removes your personal data as described in the Privacy Policy and disconnects your channels.

We may end the agreement if you break these terms, if we are required to by law, or if we stop operating the service — in the last case we will give you notice and time to take your data out.

13. Changes to these terms

We may update this document. For a change that materially affects you we will tell you by e-mail before it takes effect, and continuing to use the service after that date means you accept it.

14. Governing law and disputes

This agreement is governed by the law of [to be filled in: jurisdiction].

We would rather solve a problem by writing to each other than in a court. If that fails, disputes are heard by [to be filled in: dispute venue].

15. Contact

Write to [to be filled in: contact address] about anything in this document. Questions about a charge or a refund go to [to be filled in: billing address].